Seniors Card Frequently Asked Questions (FAQs)

The Seniors Card program acknowledges and celebrates the contribution seniors have made and continue to make to our communities and the State of Victoria. The purpose of the program is to encourage older people to keep active and engaged in the community, by providing incentives and making it more affordable to get out and about. The Seniors Card program is free, and there are no application charges associated with the card.

Is the Seniors Card free?

Yes! The Seniors Card is free. The Seniors Card is free for all eligible Victorians who are aged over 60, years of age, a permanent resident of Australia, residing in Victoria.

What do I do if I have lost my seniors myki card

There are three ways to replace lost or stolen myki cards: 1. In person at a PTV hub External Link

. 3. By phoning 1800 800 007. Sorry, the Seniors Card program cannot replace lost myki cards. As soon as you receive your seniors myki you should register it. There are many benefits to registering your myki, including free card replacement card if it's lost or stolen. For more information on how to register, visit the Public Transport Victoria website External Link

. Watch a video on how to Register your myki

What is the Seniors Business Discount Card?

The Seniors Business Discount Card is available to Australian residents aged 60 years and over who permanently reside in Victoria, and work 35 hours or more per week. The Seniors Business Discount Card is free of charge. Seniors Business Discount Card holders can access discounts from thousands of participating businesses across Victoria. Most businesses offer a minimum of 10% discount on goods or services. The Seniors Business Discount Card does not provide public transport concessions. There are no application fees associated with this card when applying through our Online form .

Is there a Seniors Card for people under 60?

To be eligible for a Seniors Card or a Seniors Business Discount Card you must be 60 years of age, and meet the eligibility criteria. This card is free. There are no costs associated with applying for this card. The Victorian Seniors Card Program is not affiliated with any other private member organisations.

I already have a Victorian Seniors Card - do I need to apply for a Seniors Business Discount Card?

No. If you are an existing Seniors Card holder you do not need to apply for the Seniors Business Discount Card. You already enjoy access to the full range of Seniors Card benefits.

If I am a Business Discount Card holder and I am now eligible for a Seniors Card. How can I get my Seniors Card?

You can apply for your Seniors Card simply by visiting the Apply for a card page. Make sure you have your green Medicare Card handy to complete your application.

If I am a Seniors Card and I am now working fulltime, how can I change my card to a Seniors Business Discount Card?

You can apply for your Seniors Business Discount Card simply by visiting the apply for a card page. Make sure you have your green Medicare Card handy to complete your application.

How can I get a Pensioner Concession Card?

To apply for the Commonwealth Pensioner Concession Card, telephone the Centrelink Older Australians Line on 13 23 00 or visit your local Centrelink Customer Service Centre. Further information is available from the Centrelink website External Link

Does my card give me discounted prescriptions?

No. For enquiries regarding the Commonwealth "Seniors Health Card" please contact Centrelink on 13 23 00 or visit your local Centrelink Customer Service Centre. Find out more about the Commonwealth Seniors Health Card External Link

The Victorian Seniors Card program is not intended as an income supplement or support scheme and does not provide assistance with prescriptions, land and water rates, utility bills, or vehicle registration. A range of concessions are available to all Victorians who are on low incomes or experiencing hardship and need help meeting the cost of living. Visit Seniors online to find out more.

I have received a special offer in the mail. Is this from Seniors Card?

All Seniors Card special offers are sent out with the Seniors Card logo displayed on the envelope, and come with a flyer inside, entitled: "Important privacy information". The Seniors Card program complies with Victoria’s Privacy and Data Protection Act 2014 and does not provide your personal information to businesses. Please note that the Seniors Card program does not endorse or guarantee the quality or suitability of any goods or services offered by participating businesses.

Can Seniors Business Discount Card holders use a Seniors myki?

No. A Seniors myki can only be used with a Victorian Seniors Card. If you use a Seniors myki to travel on public transport without a valid Seniors Card you may be liable for a fine of $277.

Why haven't I received my off-peak travel vouchers?

From 2020, the free off-peak travel vouchers are distributed annually by Public Transport Victoria. Seniors Business Discount Card holders are not eligible to receive free off-peak travel vouchers. If you are eligible and have not received your vouchers please call the Public Transport Victoria on 1800 800 007.

A woman applying for a Seniors Card

How do I get a Seniors Card?

Have your Medicare card on hand and use our easy Online form to apply today. It is free and takes five minutes to sign up.

Public Transport Frequently Asked Questions

How do I access my free off-peak travel vouchers?